Sephora Implements a New HR Performance Management System
Context
Sephora, a global omnichannel retailer of prestige beauty products, operates in 36 countries with more than 2,700 stores and employs 36,000 people worldwide.
Challenges
When Sephora engaged us, the Global Human Resources department only had a consolidated view of its workforce through quarterly reports involving each country, while payroll data remained relatively fragmented. This created a clear need for more responsive and precise HR performance management at a global level, alongside a strong ambition to digitize processes and streamline reporting—particularly at the local level.
Sephora also aimed to strengthen its performance indicators to better assess the effectiveness of its HR policies on key challenges such as:
- Reducing time-to-hire
- Lowering employee turnover
- Ensuring diversity across workforce composition, recruitment processes, and promotions
- Monitoring payroll evolution
Methods
To implement this performance management framework, we adopted an agile and iterative approach:
- Co-design of KPIs and prototype dashboards
- Integration of feedback and continuous improvements
- Industrialization of the solution
- Ongoing enrichment with additional data
We also recommended the implementation of Qlik Sense for HR dashboards.
Benefits
- A clearer and more comprehensive view of Sephora’s workforce, with real-time, department-level insights
- Improved tracking indicators, particularly for payroll
- Creation of more advanced KPIs to better analyze reasons for employee departures, manage payroll in relation to revenue or headcount, and ensure diversity across HR policies