Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector, and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance.  We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited, and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone.      

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills, and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects. Many who started their careers with us have rapidly progressed to more senior positions.

At Gemserv, no two days are the same, but we believe in a flexible approach to working, which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, including pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme, and more.

Heat Networks are vital in making net zero a reality in the UK. They are a proven, cost-effective way of providing reliable, efficient, low-carbon heat at a fair price to consumers, while supporting local regeneration.

Gemserv is working with the UK Government to deliver the Heat Network Transformation Programme, which includes the Heat Networks Investment Project (HNIP), the Green Heat Network Fund (GHNF) and the Heat Network Efficiency Scheme (HNES) to support the commercialisation and construction of heat networks, as well as improving the operational performance of existing infrastructure.

We are also helping to develop the Heat Network Technical Assurance Scheme (HNTAS), which will drive up standards across the industry and ensure that heat networks meet a minimum level of performance and reliability. Additionally, our team has worked with local authorities to help them understand the skills and knowledge required to build and maintain heat networks in their regions.

Gemserv is the Shadow Service Provider to DESNZ in relation to the Heat Networks Technical Assurance Scheme (HNTAS). HNTAS is the set of technical standards being developed for heat networks to adhere to following the introduction of heat network regulations. The SSP’s role has been to develop those technical standards and to pilot their use in practice with real networks ahead of go-live. We work with technical partners to deliver these specialist services, whilst Gemserv is developing and implementing the assessment and certification processes, governance, audit, oversight, and change management frameworks that will accompany the enduring implementation.

The Role

We’re looking for an experienced individual to act as the Technical Liaison between Gemserv and its technical specialist delivery partners in the delivery of services related to HNTAS.

Responsibilities

• Act as an advisor between the Gemserv delivery team and technical delivery partners
• Triage of technical issues in scheme design and delivery, and assessment of solutions proposed by technical partners.
• Development/curation of non-technical scheme rules, e.g., assessment approach
• Managing any conflicts of interest (real or perceived) between the technical partners’ HNTAS role and their role in the wider market.
• Developing and delivering communications content concerning both technical and non-technical aspects of HNTAS
• Participation in HNTAS governance processes and decision-making, including provision of advice to industry-led change committees.
• Second line helpdesk and delivery support – triages and reduces the volume of matters that require technical partner involvement.

Competitive salary plus an excellent benefits package

Contract type - 9 month fixed-term contract 

Requirements

• Minimum 10 years’ experience in governance / regulatory/outsourced service delivery roles
• Minimum 5 years' experience in the heat networks sector, preferably in a technical role, but as a minimum, having a working understanding of technical matters relevant to the role.
• Experience of formal technical audit/assessment/certification, ideally within a UKAS-accredited environment.
• Strong communicator with excellent interpersonal skills, with the ability to adapt approach for technical and non-technical audiences.

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.