Customer Engagement (CRM)
Our Experts
Heather Fitz-Gerald
Vice President, Dynamics 365
Philippe Bérard
Manager, Customer Engagement
Augustin Panait
Dynamics 365 CRM Functional Consultant
Stéphane Leduc
Dynamics 365 CRM Functional Consultant
From strategy to implementing a CRM solution tailored to your specific lines of business, our team of experts works diligently to empower your teams with the knowledge and tools to foster, nurture and maintain customer relationships.
Focused specializations
Sales
At every step, your sales team should build deeper relationships with your customers. An AI-Powered Sales solution will provide information and automation that helps them to focus on productivity and boost their performance. Talan helps you take it to the next level with our sales solution to optimize sales execution, improve sales performance and take right action with intelligence insights.
Customer Service
Customer service provides an opportunity to turn simple interactions with customers into a lifetime relationship. Supervisors and Managers are empowered to meet their goals and boost key customer satisfaction metrics. Agents are equipped to deliver a personal service experience every time from anywhere. Talan will help you leverage the power of your customer service department to boost productivity, efficiency and earn customers for life through exceptional customer service.
Field Service
A complete field service management software, proactive problem solving can be a tremendous competitive advantage. Talan helps you to reimagine the customer experience to predict, detect and resolve their issues the first time, whether planned or an emergency. These capabilities ensure your agents and technicians are equipped with the right parts and tools at the right customer location to provide consistent and cost-effective exceptional customer experiences.
Customer Insights
Predict customer needs, understand customer intent and drive meaningful actions with prebuilt AI models. Talan helps you customize the model for deeper insights and gain customers for life. Knowing and understanding their behaviors and taking necessary actions based on their preferences will help you provide optimal customer experiences.
Customer Voice
Listening to your customers across channels will empower you to serve them better. Customer Voice provides you an end-to-end feedback management application to build meaningful relationships with them quickly. Talan helps you build strategies to get customer feedback across channels and take the best actions based on intelligent insights.
Omnichannel Engagement
Serve your customer on multiple channels with a tailored experience for them. Omnichannel empowers your teams with tools and inbuilt AI capabilities to increase supervisor's and agent's productivity and efficiency. Talan helps you to enable various channels to serve your customer with a great experience.
Customer Engagement that creates the experience your audience craves
For complex, mature organizations, providing a consistent and unified experience – whether in a B2B or B2C context – can seem like a herculean task. Talan’s D365 team offers complete, integrated CRM and Customer Engagement (CE) capabilities that integrate customer interactions seamlessly with your business functions.
Talan is a distinct member of the Microsoft Business Applications Inner Circle since 2016
Inner Circle is a group of partners who have excelled at accelerating their customer’s digital transformation through the digital innovations from Microsoft Business Applications They represent some of the best IP, industry expertise, and technical capabilities in Dynamics 365 and Microsoft Power Platform.
Helping our clients thrive in a competitive world
We leverage the best of breed CRM platforms to help our clients transform their customer journey. This transformation inevitably leads to increased sales, increased customer retention, greater customer satisfaction and clear visibility into their organization's performance. With the Microsoft Dynamics 365 Customer Engagement platform, your organization can prioritize implementing the business applications and capabilities you need to unify, standardize and automate day-to-day processes, while maintaining visibility and adding fuctionality for long-term growth.
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