An AI-powered legal assistance platform

100,000+

questions handled per day

300,000

cases processed per year

1.5M

policyholders covered out of the group's 9M customers

9mths

from design to production

The Challenge

Giving a human face to legal expertise and policyholder support, while reducing call volumes to legal call centers and improving the productivity of information search across a growing volume of complex content.

The Solution

Talan designed and developed a bespoke legal information platform, combining a redesigned UX, semantic search and generative AI. Built on AWS Bedrock with Claude, the solution centralizes complex legal information, improves search efficiency and provides 24/7 support to both policyholders and in-house legal teams.

The Impact

The platform now processes more than 300,000 cases a year for 1.5 million policyholders, out of a base of 9 million customers. It was designed and put into production in 9 months, with a lean team of 1 PO, 1 architect, 3 developers and 2 AI experts.

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