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Lean Management\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>The challenge: Accompany the transformation of the public sector in the service of the user\u003C\u002Fh4>\u003Cul>\u003Cli>Improve the level of accessibility and safety of the metropole's sorting sites for users.\u003C\u002Fli>\u003Cli>Transform the job of waste collection center attendant into a role of sorting mediator.\u003C\u002Fli>\u003Cli>Increase the rate of waste reclamation.\u003C\u002Fli>\u003Cli>Benefit from the transformation of a first site to a so-called \"flat\" management mode to initiate the transformation of subsequent sites.\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>The solution: use Lean management tools and methods to :\u003C\u002Fh4>\u003Cul>\u003Cli>Capture the needs of the user and the agent\u003C\u002Fli>\u003Cli>Consider the reality on the ground and initiate effective action plans\u003C\u002Fli>\u003Cli>Resolve issues collectively\u003C\u002Fli>\u003Cli>Evolve managerial practices\u003C\u002Fli>\u003Cli>Continuously improve continuous improvement\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Results\u003C\u002Fh4>\u003Cul>\u003Cli>Teams are free to speak out and work together to find solutions to improve customer service\u003C\u002Fli>\u003Cli>Visions on working conditions in waste collection centers are aligned between trade unions, agents and management\u003C\u002Fli>\u003Cli>The reflex to put the customer at the heart of our thinking\u003C\u002Fli>\u003Cli>The renewed meaning of the public service mission and the collective\u003C\u002Fli>\u003Cli>The renewed trust between agents and managers\u003C\u002Fli>\u003C\u002Ful>\u003Ch5>\u003Cstrong style=\"box-sizing:border-box;\">[REPLAY] Discover the testimonial of our customer, Clermont Auvergne Métropole, \u003C\u002Fstrong>who looks back on two years of collaboration.\u003C\u002Fh5>\u003Cp style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);font-family:Montserrat,;\" roboto>What were the \u003Cstrong style=\"box-sizing:border-box;\">context and challenges \u003C\u002Fstrong>for Clermont Auvergne Métropole at the start of the transformation? 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