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Grâce à une interface utilisateur intuitive et des outils de collaboration, les équipes peuvent facilement accéder aux informations nécessaires pour exécuter leurs tâches de manière efficace.\u003Cbr> \u003C\u002Fp>",{"element":185,"title-60":209,"type":187,"anchor":178,"keyPoints":210},"Bénéfices",[211,214,217,220,223],{"element":190,"text-200":212,"title-60":213,"type":193},"Grâce à l'automatisation des processus et à la gestion efficace des tickets, les agents peuvent se concentrer sur des tâches à plus forte valeur ajoutée.","Augmentation de la productivité ",{"element":190,"text-200":215,"title-60":216,"type":193},"La solution permet de répondre plus rapidement aux demandes des clients, ce qui contribue à améliorer la satisfaction et la fidélisation.","Meilleure réactivité",{"element":190,"text-200":218,"title-60":219,"type":193},"Les outils d'analyse permettent d'offrir une expérience plus ciblée et personnalisée, renforçant ainsi la relation client.","Expérience client personnalisée ",{"element":190,"text-200":221,"title-60":222,"type":193},"Les tableaux de bord et les rapports fournissent des insights précieux qui aident à prendre des décisions éclairées et à ajuster les stratégies de service.","Visibilité en temps réel ",{"element":190,"text-200":224,"title-60":225,"type":193},"L'unification des canaux de communication permet une gestion fluide des interactions, garantissant une continuité dans l'expérience client.","Intégration multicanale ",{"element":227,"imagePosition":228,"title-255":229,"type":230,"anchor":181,"expandsItems":231},"pg-expands","left","Nos atouts ","expands",[232,238,242,246,250],{"element":233,"title-60":234,"type":235,"wysiwyg":236},"pg-expands-item","Interlocuteur unique","expands_item",[237],"\u003Cp>Un interlocuteur unique pour l’abonnement à la solution SAP \u003Cspan style=\"font-family:"Aptos",sans-serif;font-size:11.0pt;line-height:107%;\">Service \u003C\u002Fspan>Cloud et le projet de mise en œuvre réalisé avec notre entité spécialisée CX.\u003C\u002Fp>",{"element":233,"title-60":239,"type":235,"wysiwyg":240},"Partenariat et expertise SAP",[241],"\u003Cp>Un partenariat fort avec l’éditeur et une expérience de plus de 17 ans sur des projets de mise en oeuvre des solutions CRM de SAP.\u003C\u002Fp>",{"element":233,"title-60":243,"type":235,"wysiwyg":244},"Un accompagnement 360° sur vos projets",[245],"\u003Cp>Un accès à l’expertise complémentaire de consultants Talan spécialisés sur SAP Business Technology Platform (BTP) afin de mettre en place les intégrations avec votre ERP SAP ou d’autres systèmes non SAP et de développer d’éventuelles extensions spécifiques sur mesure pour SAP Sales Cloud.\u003C\u002Fp>",{"element":233,"title-60":247,"type":235,"wysiwyg":248},"Conduite du changement",[249],"\u003Cp>Une équipe Conduite du Changement disponible pour l’élaboration de vos supports de formation et l’assistance de vos utilisateurs dans la prise en main de la solution : \u003Ca href=\"https:\u002F\u002Fwww.talan.com\u002Ffrance\u002Ffr\u002Fgestion-de-laccompagnement-et-du-changement\">Gestion de l'accompagnement et du changement\u003C\u002Fa>.\u003C\u002Fp>",{"element":233,"title-60":251,"type":235,"wysiwyg":252},"1er centre de support SAP en France et Certification PCOE*",[253],"\u003Cp>Une forte proximité avec l’éditeur et une certification DVA renouvelée depuis 2013, nous ont permis de construire une base de connaissances de plus de 130 000 demandes de support déjà résolues pour plus de 160 clients issus de tous les secteurs d’activité. 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Découvrez aussi l'\u003Ca href=\"https:\u002F\u002Fwww.talan.com\u002Ffrance\u002Ffr\u002Foffre-gps-de-support-sap-0\">offre GPS de support SAP\u003C\u002Fa>.\u003C\u002Fp>",{"element":255,"type":256,"verbatims":257},"pg-verbatims","verbatims",[258],{"element":259,"text-200":260,"type":261,"wysiwyg":262},"pg-verbatim","Christophe Bourdon, responsable de l’offre SAP Service Cloud","verbatim",[263],"\u003Cp>Notre méthodologie, basée sur la méthode SAP Activate, permet une mise en place simple, rapide et sécurisée de vos processus en impliquant très tôt les utilisateurs dans le projet pour une adoption plus rapide.\u003C\u002Fp>",{"element":265,"embedExternalForm":266,"title-255":267,"type":268},"pg-form","\u003Ciframe src=\"https:\u002F\u002Fgo.talan.com\u002Fl\u002F688263\u002F2025-01-06\u002F2cth8z\" width=\"100%\" height=\"500\" type=\"text\u002Fhtml\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\">\u003C\u002Fiframe>","Nous 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