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Lean Management\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>L'enjeu : Accompagner la transformation du secteur public au service de l’usager\u003C\u002Fh4>\u003Cul>\u003Cli>Améliorer le niveau d’accessibilité et de sécurité des sites de tri de la métropole pour les usagers.\u003C\u002Fli>\u003Cli>Faire évoluer le métier de gardien de déchetterie vers un rôle de médiateur du tri.\u003C\u002Fli>\u003Cli>Augmenter le taux de revalorisation des déchets.\u003C\u002Fli>\u003Cli>Bénéficier de la transformation d’un premier site vers un mode de gestion dit « à plat » pour engager la transformation des sites suivants.\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>La solution : utiliser des outils et méthodes du Lean management pour :\u003C\u002Fh4>\u003Cul>\u003Cli>Capter le besoin de l’usager et de l’agent\u003C\u002Fli>\u003Cli>Constater la réalité du terrain et engager des plans d’actions efficaces\u003C\u002Fli>\u003Cli>Résoudre collectivement les problématiques\u003C\u002Fli>\u003Cli>Faire évoluer les pratiques managériales\u003C\u002Fli>\u003Cli>S’améliorer en continu\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Résultats\u003C\u002Fh4>\u003Cul>\u003Cli>La parole libérée des équipes et la recherche collaborative de solutions pour améliorer le service rendu à l’usager\u003C\u002Fli>\u003Cli>L’alignement des visions sur les conditions de travail en déchetterie entre organisations syndicales, agents et management\u003C\u002Fli>\u003Cli>Le réflexe de mettre l’usager au cœur des réflexions\u003C\u002Fli>\u003Cli>Le sens redonné à la mission de service public et au collectif\u003C\u002Fli>\u003Cli>La confiance retrouvée entre agents et encadrants\u003C\u002Fli>\u003C\u002Ful>\u003Ch5>\u003Cstrong style=\"box-sizing:border-box;\">[REPLAY] Découvrez le témoignage de notre client, Clermont Auvergne Métropole, \u003C\u002Fstrong>qui revient sur deux années de collaboration.\u003C\u002Fh5>\u003Cp style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);font-family:Montserrat, "Roboto Condensed", Helvetica, Arial, sans-serif;font-size:18px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 20px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\">Quels étaient le \u003Cstrong style=\"box-sizing:border-box;\">contexte et enjeux \u003C\u002Fstrong>pour Clermont Auvergne Métropole au début de la transformation ? 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