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Nous sommes un partenaire de confiance en conseil secteur public, conseil administration et conseil association, utilisant l'innovation et les données pour créer des solutions positives et impactantes. ",{"href":203,"title":97,"alt":97},"https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Flarge\u002Fpublic\u002F2024-10\u002Fshutterstock_1174184071.jpg?itok=OMzY_gCq","2484, 297034, 2491, 297041, 2492, 297042, 2483, 297047, 2478, 297048, 3026, 297049, 3025, 297050","{\"canonical_url\":\"https:\\\u002F\\\u002Fwww.talan.com\\\u002Famericas\\\u002Ffr\\\u002Fsecteurs\\\u002Ftransformation-numerique-et-modernisation-des-services-publics\"}","Services publics","Manufacturing Industry","16","1714","\u002Famericas\u002Fen\u002Findustries\u002Fmanufacturing-industry",{"element":212,"cta":213,"type":217},"pg-cta-link",{"title":214,"options":215,"content":216},"Contact Us",[],"#form","cta_link",[219,224,227,230],{"element":220,"text-200":221,"title-255":222,"type":223},"pg-anchor","help","How We Can Help","anchor",{"element":220,"text-200":225,"title-255":226,"type":223},"technologies","Chosen Technologies",{"element":220,"text-200":228,"title-255":229,"type":223},"success","Our Success Stories",{"element":220,"text-200":231,"title-255":232,"type":223},"talan","Why Talan",[234,249,274,350,423,428],{"element":235,"direction":236,"title-255":237,"type":238,"mediaImage":239,"wysiwyg":247},"pg-text-and-image","right","Smart, Scalable Solutions for Manufacturing Transformation","text_and_image",{"element":240,"mediaImage":241,"type":149},"media-image",{"element":139,"content":242},{"url":243,"alt":244,"width":245,"height":246},"https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Fmax_2600x2600\u002Fpublic\u002F2025-03\u002FStrat%C3%A9gie%20Manufacturi%C3%A8re__D%C3%A9fi%20de%20productivit%C3%A9%20-.webp?itok=FwDHGD8o","Manufacturing company from a top-down perspective facing the challenge of productivity.","662","540",[248],"\u003Cp>Modern manufacturers face growing pressure to reduce costs, modernize legacy systems, and respond to evolving customer demands. 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The Clean Core initiative delivered $1.7M in savings, improved master data accuracy, and enhanced operational efficiency.\u003C\u002Fp>",{"element":280,"cta":374,"mediaImage":377,"title":387,"type":298,"wysiwyg":388},{"title":358,"options":375,"content":376},[],"\u002Famericas\u002Fen\u002Fresources\u002Fcase-studies\u002Fplanchers-mercier-regains-control-its-data-through-talans-support",{"element":286,"mediaImage":378,"type":149},{"element":139,"content":379},{"srcset":380,"sizes":381,"url":384,"alt":385,"width":296,"height":386},"https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Frectangle_158_100_xsmall\u002Fpublic\u002F2024-12\u002Fwoodworking-Planchers%20Mercier.webp?itok=WPZI2V2X 200w, https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Frectangle_158_100_small\u002Fpublic\u002F2024-12\u002Fwoodworking-Planchers%20Mercier.webp?itok=-N3QPrCG 400w, https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Frectangle_158_100_medium\u002Fpublic\u002F2024-12\u002Fwoodworking-Planchers%20Mercier.webp?itok=4z6xa7Yr 700w",{"200":382,"400":383,"700":384},"https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Frectangle_158_100_xsmall\u002Fpublic\u002F2024-12\u002Fwoodworking-Planchers%20Mercier.webp?itok=WPZI2V2X","https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Frectangle_158_100_small\u002Fpublic\u002F2024-12\u002Fwoodworking-Planchers%20Mercier.webp?itok=-N3QPrCG","https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Frectangle_158_100_medium\u002Fpublic\u002F2024-12\u002Fwoodworking-Planchers%20Mercier.webp?itok=4z6xa7Yr","PlanchersMercier-background","217","Planchers Mercier Regains Control of Its Data with Microsoft Dynamics CRM",[389],"\u003Cp>To centralize scattered customer data and simplify price management, Planchers Mercier partnered with Talan to deploy Microsoft Dynamics CRM. 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Our deep expertise spans CPG, life sciences, chemicals, mining, mills, industrial equipment, and more—guiding clients through complex transformations with clarity and confidence.\u003C\u002Fp>\u003Cul>\u003Cli data-list-item-id=\"e6462047cb73ca70d7b5bbe7be74f786a\">Trusted by industry leaders—SAP Gold Partner, Microsoft Inner Circle, Oracle, and Optimizely Platinum\u003C\u002Fli>\u003Cli data-list-item-id=\"e64a042df16c8f731ad7dadf93eff05ec\">Proven track record delivering solutions across SAP, Microsoft Dynamics 365, Oracle APEX, and more Cross-functional teams covering ERP, CRM, eCommerce, AI, systems integration, and more\u003C\u002Fli>\u003Cli data-list-item-id=\"eaeec8ceca9930492853f37ebf41c5e3a\">Industry accelerators and cloud frameworks for faster, lower-risk implementations\u003C\u002Fli>\u003Cli data-list-item-id=\"ead34de588c565e9783e0483e6b6c8222\">End-to-end services—from digital strategy and deployment to ongoing support and optimization\u003C\u002Fli>\u003C\u002Ful>\u003Cp>With Talan, you gain a strategic partner dedicated to helping you work smarter, scale faster, and lead your market.\u003C\u002Fp>",{"element":429,"embedExternalForm":430,"externalFormHeight":431,"title-255":214,"type":432,"anchor":432},"pg-form","\u003Ciframe src=\"https:\u002F\u002Fgo.talan.com\u002Fl\u002F688263\u002F2025-10-05\u002F2fdgb3\" width=\"100%\" height=\"500\" type=\"text\u002Fhtml\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\">\u003C\u002Fiframe>","500","form","case_studies","1249","\u002Famericas\u002Fen\u002Funiboard-implementation-sap-cloud-customer-solution",{"element":240,"mediaImage":437,"type":149},{"element":139,"content":438},{"url":439,"alt":440,"width":431,"height":441},"https:\u002F\u002Fstatic.talan.com\u002Fs3fs-public\u002Fstyles\u002Fmax_2600x2600\u002Fpublic\u002F2024-12\u002Fezgif-5-cd948d431e-removebg-preview.png.webp?itok=mTEoyoMG","uninboard-logo","300",[443,446,449],{"element":424,"hideSeparator":189,"type":425,"wysiwyg":444},[445],"\u003Csection class=\"gr-container u-max-width-1030\">\u003Cdiv class=\"typography u-color-grey-base\">\u003Ch4>Impressive Results\u003C\u002Fh4>\u003Cul>\u003Cli>Sales Representatives now have direct access to relevant sales reports.\u003C\u002Fli>\u003Cli>Sales and Customer Service representatives can centralize all their customer interactions.\u003C\u002Fli>\u003Cli>Customer contact information can be maintained directly by Sales Representatives in SAP C4C and is automatically updated in SAP ECC.\u003C\u002Fli>\u003Cli>Positive feedback from customers on the highly professional visit report.\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>About Uniboard\u003C\u002Fh4>\u003Cp>Uniboard Canada Inc. is a North American leader in the manufacture of engineered wood products. The company has an installed capacity of more than 640 million square feet of pressed particle board and medium and high-density fibre. More than 50% of these are processed into value-added products, melamine finish and laminate flooring. Uniboard employs more than 800 people in Canada and the United States. Uniboard has been using SAP ECC since 2002 to manage its logistical and financial processes.\u003C\u002Fp>\u003Ch4>Challenges and Objectives\u003C\u002Fh4>\u003Cp>Uniboard wanted to have a Customer Relationship Management (CRM) tool to:\u003C\u002Fp>\u003Cul>\u003Cli>Share and update SAP ECC customer master and sales orders from the CRM.\u003C\u002Fli>\u003Cli>Centralize all interactions between sales representatives, customer service representatives, and customers:\u003Cul>\u003Cli>Visits\u003C\u002Fli>\u003Cli>Emails\u003C\u002Fli>\u003Cli>Phone calls\u003C\u002Fli>\u003Cli>Client-related documents\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>Provide clients with a detailed visit report following meetings with representatives.\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Talan's Intervention\u003C\u002Fh4>\u003Cp>For Uniboard, it was clear that a cloud solution was preferable to an on-premise solution. Using SAP Cloud for Customer (C4C) was the logical choice due to integration with SAP ECC, Uniboard's existing Enterprise Resource Planning (ERP). Here are the main actions completed under this project:\u003C\u002Fp>\u003Cul>\u003Cli>Configuring SAP C4C to support customer relationship processes.\u003C\u002Fli>\u003Cli>Installing an HTML version for customer service representatives:\u003Cul>\u003Cli>iPad version for sales representatives.\u003C\u002Fli>\u003Cli>Configuration of SAP ECC to allow information exchange with SAP C4C on customer master, sales orders, and article master.\u003C\u002Fli>\u003Cli>Configuring SAP HANA Cloud Integration (HCI) to enable bidirectional data transfer from SAP ECC to SAP C4C.\u003C\u002Fli>\u003Cli>Migrating customer master, article master, and sales orders from SAP ECC to SAP C4C.\u003C\u002Fli>\u003Cli>Loading Outlook contacts from sales representatives into SAP C4C.\u003C\u002Fli>\u003Cli>Training of 12 sales representatives and 10 customer service representatives.\u003C\u002Fli>\u003Cli>User support.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Upcoming Projects?\u003C\u002Fh4>\u003Cp>As Uniboard now has a customer relationship management system in place, the company will implement more advanced features, such as:\u003C\u002Fp>\u003Cul>\u003Cli>Customer claims management from SAP C4C.\u003C\u002Fli>\u003Cli>Adding new reports in self-service mode.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003C\u002Fsection>\u003Csection>\u003Cdiv class=\"gr-container\">\u003Cdiv class=\"text-image text-image--invert\">\u003Cdiv class=\"gr-row\">\u003Cdiv class=\"gr-col-sm-1\"> \u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fsection>",{"element":429,"embedExternalForm":447,"title-255":448,"type":432,"anchor":432},"\u003Ciframe src=\"https:\u002F\u002Fgo.talan.com\u002Fl\u002F688263\u002F2025-09-30\u002F2fc2ys\" width=\"100%\" height=\"600\" type=\"text\u002Fhtml\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\">\u003C\u002Fiframe>","Start Your Journey to Success",{"element":450,"listType":451,"pgId":452,"title-255":453,"articles":454,"allRelatedArticles":94},"pg-related-articles","auto","15232","Explore Other Relevant Case Studies",{"element":455,"title":456,"viewId":457,"displayId":458,"pager":459,"rows":463},"drupal-view","related 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ecosystem","\u002Famericas\u002Fen\u002Fabout-us\u002Four-group\u002Ftalan-group-ecosystem",{"title":1077,"url":97,"cta_uri":1388,"cta_title":1389,"below":1390},"\u002Famericas\u002Fen\u002Four-news","See all of our news",[1391],{"element":455,"rows":1392},[1393,1399,1403,1407,1411],{"element":1394,"title":1395,"type":1396,"nid":1397,"href":1398,"lang":8,"domain":6},"node-news-menu","TenSquare, the new brand dedicated to strategy consulting from the Talan group ","news","2743","\u002Famericas\u002Fen\u002Ftensquare-new-brand-dedicated-strategy-consulting-talan-group",{"element":1394,"title":1400,"type":1396,"nid":1401,"href":1402,"lang":8,"domain":6},"François Soubien appointed CEO of Talan, propelling the group into a new phase of acceleration","2602","\u002Famericas\u002Fen\u002Ffrancois-soubien-appointed-ceo-talan-propelling-group-new-phase-acceleration",{"element":1394,"title":1404,"type":1396,"nid":1405,"href":1406,"lang":8,"domain":6},"Thinkmax Is Now Becoming Talan","2068","\u002Famericas\u002Fen\u002Fthinkmax-now-becoming-talan",{"element":1394,"title":1408,"type":1396,"nid":1409,"href":1410,"lang":8,"domain":6},"Insum Is Now Talan: The Same Oracle Experts, Backed by Global Innovation","1696","\u002Famericas\u002Fen\u002Finsum-now-talan-same-oracle-experts-backed-global-innovation",{"element":1394,"title":1412,"type":1396,"nid":1413,"href":1414,"lang":8,"domain":6},"A new chapter to support you even better","1538","\u002Famericas\u002Fen\u002Fpasapas-become-talan",{"title":1416,"url":97,"below":1417},"Contractual Policies",[1418,1421,1424,1427],{"title":1419,"url":1420},"Appendix: Protection of Personal Information","\u002Famericas\u002Fen\u002Fabout-us\u002Fcontractual-policies\u002Fappendix-protection-personal-information",{"title":1422,"url":1423},"Ethics & Compliance","\u002Famericas\u002Fen\u002Fethics-compliance",{"title":1425,"url":1426},"Suppliers Code of Conduct 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